Privacy Policy

Casa La Hora · Effective from 1 January 2026 · Last updated: March 2026

Your privacy matters to us. This policy explains what personal data we collect, for what purpose, and how we handle it.

1. Data controller

Horak & Co. Agency, s.r.o., VAT No. 04989015
E-mail: info@casalahora.es
WhatsApp: +34 647 621 338

2. Data we collect

We only collect data that you provide to us directly through the booking or contact form on this website:

• First and last name
• E-mail address
• Phone number (optional)
• Dates of stay and number of guests
• The content of any message you send us

3. Purpose of processing

We process your personal data exclusively for the following purposes:

• Handling your booking request or enquiry
• Communicating with you during the booking process and your stay
• Fulfilling our contractual obligations arising from the rental agreement

Your data is not shared with third parties, not sold, and not used for marketing purposes.

4. Legal basis for processing

Processing is carried out on the basis of:

• Performance of a contract – processing necessary to handle your booking (Art. 6(1)(b) GDPR)
• Legitimate interests – communication regarding enquiries and bookings (Art. 6(1)(f) GDPR)

5. Data retention

We retain personal data for as long as necessary to process the booking and handle any potential complaints, for a maximum of 3 years after the end of your stay. After this period, data is securely deleted.

6. Your rights

Under GDPR you have the right to:

• Access – request information about what data we hold about you
• Rectification – request correction of inaccurate or incomplete data
• Erasure – request deletion of your data (where no legal ground exists for retaining it)
• Restriction of processing – request a temporary restriction on processing
• Data portability – receive your data in a machine-readable format
• Object – to processing based on legitimate interests

You may exercise your rights by sending an e-mail to info@casalahora.es. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).

7. Cookies

This website uses only technically necessary cookies that ensure the basic functionality of the site (for example, remembering the language version). We do not use tracking or analytics cookies without your consent.

8. Security

We take reasonable technical measures to protect your personal data against unauthorised access, loss or misuse. Communication with the website takes place over an encrypted connection (HTTPS).

9. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date of the last update shown above.

10. Contact

If you have any questions regarding the protection of your personal data, please do not hesitate to contact us:

• E-mail: info@casalahora.es
• WhatsApp: +34 647 621 338